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Handling Difficult Behaviours 
Coaching for Performance Workshop

Duration: 1.5 Hours
Next workshop: July 21th 6pm Hawthorn, Victoria (SOLD OUT)

A great coach will gain the highest level of performance out of an employee regardless of the state the employee is in. This workshop will strengthen your coaching skills by giving insight into skills, knowledge and behaviours needed to motivate and develop others in a constructive way. 



Learning outcomes 

• Manage difficult behaviours often associated with constructive feedback.
• Distinguish and understand communication styles.
• Be able to use the "Lens of Understanding" to recognise difficult behaviour.
• Tools to cope with other people's emotions.
• Use your voice and words to keep people in touch with their rational brain.

Topics covered

• What is successful coaching 
• How to give constructive feedback.
• The cause-and-effect relationship between your communication/actions and the results you get from other people
• The 10 most difficult behaviours and their causes
• Know and utilize the strategies to prevent difficult behaviours and bring out the best in people at their worst
• Understand how to neutralize whining and negativity in individuals and in team

The fine print:

The next course is run at Level 1, 183 Burwood Rd, Hawthorn VIC 3122
Cost: $75 per person

Booking is essential

Register your interest

By emailing: jobshop@macrorecruitment.com.au or calling 1300 083 488 in business hours.